Macorva Patient Experience (PX) brings patient feedback, follow-up alerts, clinician scorecards, and staff recognition into one workflow. Start with your Macorva Customer Success Manager and the people who own patient experience, clinical systems, and facility displays.
Connect patient feedback
- Choose the first sites, departments, or visit types you want to cover.
- Decide how patients should receive or access surveys. Macorva describes SMS, email, QR codes, web kiosks, and in-app collection options.
- If your organization is using an EMR integration, confirm the encounter trigger and how the visit, location, and clinician should be matched. Test the workflow with an approved test encounter before rolling it out.
Route alerts and clinician scorecards
Agree on who receives at-risk patient feedback and who follows up when an alert comes in. Test routing for each pilot department. For clinician scorecards, verify access with your PX admin and confirm that feedback is attributed to the correct clinician before using it in coaching.
Prepare Radiant Display
Radiant Display uses positive patient feedback for staff recognition. Before enabling it on a facility screen, confirm the approved locations, the audience for each screen, and which comment fields are allowed to appear. Review a test display with your PX lead and use your organization’s approval process for material visible to patients or visitors.
Learn more
See the Macorva PX overview. For integration, access, or display setup for your account, contact Macorva Support.