Macorva can deliver customer feedback insights to Slack or Microsoft Teams. Before setup, decide who should see each report and choose a destination with the appropriate membership.
Connect Slack
- Open the Macorva for Slack page and select Install Macorva for Slack.
- Use the Slack workspace that should receive CX reports. If app approval is required, ask your Slack workspace admin to review the request.
- Work with your Macorva administrator to confirm which report should go to which channel and how often it should be delivered.
Connect Microsoft Teams
Ask your Macorva administrator or Customer Success Manager to help connect the Teams destination for your account. Provide the team and channel name, the report you want, the intended recipients, and the desired schedule. Include your Microsoft 365 admin if your organization requires approval.
Choose reports and timing
To review your survey’s notification settings, open the survey under Configure → Surveys and find Summary and follow-up notifications. Radiant AI summaries can be daily, weekly, biweekly, or monthly. Follow-up alerts can be immediate or grouped into a daily report. Confirm which reports and schedules your channel connection supports before rolling out delivery.
Check delivery
Verify that the intended recipients can see the first report in the selected channel. If it’s missing, confirm the channel name, report scope and schedule with your Macorva administrator, and ask the messaging admin to check whether the connection is authorized. When contacting Macorva Support, include the report name, workspace or team, channel, and expected delivery time.
For the in-app view, see Review CX results. See the Macorva CX overview for more on available reporting channels.