Radiant AI can draft a suggested review from survey responses and comments. Check both the destination’s review policy and your survey’s invitation behavior before enabling the setting.
Before you enable a draft
Start with Configure external review links for CX surveys. Changing the AI draft setting does not establish that the invitation is available across all ratings. Use a neutral, rating-independent invitation for Google, and leave Yelp out of review requests. Where a destination allows a draft, customers should review it and use their own words to describe their actual experience.
Configure and test the draft setting
- Go to Configure → Surveys and select the survey.
- Open Survey Configuration → Default review sites and select the approved destination.
- Use Radiant AI generation enabled to control whether a draft is offered for that destination. Leave it unchecked when you want a link without a draft.
- Select Continue and Save survey. Send test responses at different ratings and confirm that the invitation and any draft appear only in the approved workflow.
If you need help confirming which responses trigger an invitation, contact Macorva Support.